We're here to help

Questions, bug reports, or just a messy-library story — we read everything.

support@example.com

Before you write

A few things that help us help you faster.

Your support code

If you use managed lookups, Settings shows a short Support Code — include it so we can find your account instantly. (It’s an identifier, never a password.)

What you expected

Tell us what you ran (Organize, Dedup, Import…), what you expected, and what happened instead. Screenshots help.

The Activity log

The Activity tab records everything SnapAtlas™ did — copying the relevant entries into your email is the fastest way to a diagnosis.